FAQ

SHIPPING 

What is the cost of shipping? What Carrier do you use?

All of our shipments are shipped via UPS, FEDEX or USPS with a flat rate of $10. Heavier goods are $15. We've found this to be the fastest and most economical way of shipping. To find out transit times, please visit ups.com or usps.com. Our orders are shipped from our studio in Brooklyn, NY.

How long will my order take?

Orders placed during weekday hours are processed within 24 hours. However since most of our products are made to order, please allow 1-2 weeks for it to be made. Sometimes, we do have some products in-stock and already made, so those will ship out within 24 hours.

Orders placed during weekend/holiday hours are processed the following business day.

Please email us at shop@skinny-vinny.com about your order.

Do you ship Internationally?

We ship all international orders via US Postal Service for a flat fee. Please note that due to varying international postage rules we cannot pay for return shipping on international orders and any additional duties, taxes, fees or VAT are the sole responsibility of the recipient. 

What is your exchange/ return policy?

Please visit our Terms of Sale/ Returns page for more information.
 

How do I clean my bag? 

Our bags are primarily made of cotton canvas. Since cotton is 100% a natural fiber, that means there will be a risk of shrinking when put in the wash. We do NOT suggest that you throw it in the wash.

Spot cleaning with a little soap and water is the best option as well as dry cleaning.



WHOLESALE 

Do you wholesale?

We are always on the lookout for exceptional retail partnerships. Kindly direct all wholesale inquiries to:

vincent@skinny-vinny.com